Shipping Policy

Our Shipping Policy was last updated 19 June 2026

At Jacob’s Heritage, we are committed to getting your home utility essentials to your doorstep as swiftly and safely as possible. We partner with leading logistics providers to ensure a seamless delivery experience.

1. Local Delivery (Within Chennai)

Because we are based right here in Chennai, we love getting your orders to you as fast as possible. We offer two ways to get your products delivered locally:

• Option A: Standard Local Delivery (FREE)

  • Timeline: Dispatched within within 24 hours. Delivered within 48 - 72 hours.

  • Partners: Handled via our reliable local courier network.

  • Cost: Completely Free!

• Option B: Instant "Right Now" Delivery (Express)

  • Need it today? We can dispatch your order immediately via Porter or Rapido.

  • The Fine Print: While the product is prepaid, the actual fare for these third-party express services is payable by the customer directly to the delivery partner upon arrival.

  • How to choose: Simply select "Express Local" at checkout or contact us via WhatsApp immediately after placing your order.

Pro-Tip for Chennai Customers: To ensure a smooth "Instant" delivery, please keep your phone handy! Our Rapido/Porter partners will call you for gate access or location coordinates.

2. Shipping Across India

We bring our "Affordable | Reliable | Useful" range to every corner of the country.

• Service Partners: We ship via reputed national courier aggregators to ensure your package is handled with care.

• Timeline: Standard shipping across India typically takes 3 to 5 working days to reach its destination, depending on your location.

• Tracking: Once your order is dispatched, you will receive a tracking link via email/SMS so you can follow your package's journey.

 

Order Tracking

Once your order ships, you will receive a confirmation email with tracking information. You can track your order status through our website or using the tracking number provided by our shipping partner.

Delivery Address

Please ensure that your delivery address is complete and accurate. We are not responsible for delays or failed deliveries due to incorrect or incomplete address information.

Delivery Attempts

Most shipping carriers will make multiple delivery attempts. If delivery fails after all attempts, the package will be returned to us, and you may be charged for return shipping costs.

Shipping Restrictions

Some items may have shipping restrictions due to size, weight, or regulatory requirements. These restrictions will be clearly indicated on the product page.

Damaged or Lost Packages

If your package arrives damaged or is lost in transit, please contact us immediately. We will work with our shipping partners to resolve the issue and ensure you receive your order or a full refund.

Weather and Natural Disasters

Shipping delays may occur due to weather conditions, natural disasters, or other events beyond our control. We will communicate any significant delays to affected customers.

Contact Us

If you have any questions about our Shipping Policy, please contact us:

Contact Details:

Email: jacobsheritage5814@gmail.com

Phone: +91-8608473023

Address:

Country: India

We reserve the right to modify this Shipping Policy at any time. Changes will be effective immediately upon posting to our website.