Shipping policy

At Jacob’s Heritage, we are committed to getting your home utility essentials to your doorstep as swiftly and safely as possible. We partner with leading logistics providers to ensure a seamless delivery experience.

1. Local Delivery (Within Chennai)

Because we are based right here in Chennai, we love getting your orders to you as fast as possible. We offer two ways to get your products delivered locally:

  • Option A: Standard Local Delivery (FREE)

    • Timeline: Dispatched within within 24 hours. Delivered within 48 - 72 hours.

    • Partners: Handled via our reliable local courier network.

    • Cost: Completely Free!

  • Option B: Instant "Right Now" Delivery (Express)

    • Need it today? We can dispatch your order immediately via Porter or Rapido.

    • The Fine Print: While the product is prepaid, the actual fare for these third-party express services is payable by the customer directly to the delivery partner upon arrival.

    • How to choose: Simply select "Express Local" at checkout or contact us via WhatsApp immediately after placing your order.

Pro-Tip for Chennai Customers: To ensure a smooth "Instant" delivery, please keep your phone handy! Our Rapido/Porter partners will call you for gate access or location coordinates.

2. Shipping Across India

We bring our "Affordable | Reliable | Useful" range to every corner of the country.

  • Service Partners: We ship via reputed national courier aggregators to ensure your package is handled with care.

  • Timeline: Standard shipping across India typically takes 3 to 5 working days to reach its destination, depending on your location.

  • Tracking: Once your order is dispatched, you will receive a tracking link via email/SMS so you can follow your package's journey.